Frequently asked questions
Useful answers before your first visit.
Booking, pricing, access, payment and guarantee: find the essentials here.
Booking
How do I see my price?
Start with your postcode, then enter your home and preferred frequency. The amount appears before confirmation.
When is my booking confirmed?
The request is confirmed after Nestrobin checks the area, information and availability.
Can I book without an account?
Yes. No account is needed to send a first request.
Pricing
What is the First Visit minimum?
The First Visit and one-time cleaning have a 3-hour minimum.
When does recurring pricing begin?
The frequency-based rate begins from the second completed visit.
Is there a travel fee?
No travel fee is added within the current service area.
Recurring visits
Will the same person return?
Nestrobin prioritises the same professional whenever availability allows, without guaranteeing it in every situation.
What is the Home Profile for?
It keeps priorities and useful service information so you do not need to repeat everything at each visit.
Products and equipment
What do I provide?
You provide the vacuum, floor equipment, bucket, suitable products and non-scratch sponges. Nestrobin brings gloves, clean microfibre cloths and an extendable duster.
Are ovens, fridges or specialist windows included?
No. These specialist tasks are not part of the current standard residential service.
Pets
Are pets welcome?
Yes. Mention their presence and any useful instruction so the visit can proceed calmly and safely.
Home access
Must I be home?
No, when a safe access method has been agreed and clearly explained.
Can I leave a key or code?
Yes, when the arrangement is safe. Share only information needed for the service.
Payment
Does Pay CHF X immediately charge the cleaning?
No. It authorises the payment method without immediately charging the service. See the Payment Terms for applicable details. See the Payment Terms
Which cards are accepted?
The currently available flow accepts Visa and Mastercard through Stripe’s secure interface.
Cancellation
Can I change or cancel?
Yes. Applicable terms and possible fees depend on the time before the visit. See the cancellation policy for details. See the cancellation policy
Guarantee
What if an important area was missed?
Contact Nestrobin within 24 hours and identify the area. If eligible, a targeted correction may be arranged.
Is it a full second clean?
No. The guarantee covers a targeted correction of the eligible important area.
Damage
Is Nestrobin insured?
Yes. Nestrobin has liability protection and reviews verified incidents on the facts.
How do I report damage?
Contact Nestrobin promptly with useful information. Larger claims may require documents requested by the insurer.
A clear price before you confirm